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General conditions

Valeting Fee – Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.

What you need at pick-up
Acceptable forms of payment

You are required to have a Credit Card for this booking.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Cash and Debit cards are not accepted.
Accepted Credit Cards
American Express
MasterCard
Visa

 

1. Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
All drivers must have held their driving licence for at least 1 years.

 

2. Rental Voucher / eVoucher

When picking the car up, the main driver must present their Voucher / eVoucher, which is issued after your booking is confirmed
A voucher proves that the rental is booked in a customer’s name and that it’s paid for.
At pick-up, the car hire company will require EITHER a printed copy of the customer’s voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

 

3. Arrival Details

Flight Details – If you are arriving by plane, you must inform us of your arrival flight number at least 3 days before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
If you have already completed a booking without supplying your flight details, you can e mail us this this web site.
The car hire company will require a deposit amount of THB 5,000.00 at pick-up. The deposit will be returned after the rental, as long as all conditions have been met.
The car has a damage excess of THB 5000.00.

Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Administration Charges

Damage to the car will be charged for by the car hire company after it is dropped off.
An Immobilisation Charge is payable in the event of an accident.
Fuel Policy Options
The car’s fuel tank will be full or part-full at pick-up. At the end of the rental, it should be dropped off with the same amount of fuel.
If it is dropped off with less, the customer will be charged for the missing fuel. The charge for this fuel will depend on the size of the car’s fuel tank and an additional of 500 Baht.

One-Way RentalsIf you arrange to pick the car up in one location and drop it off in another, the we may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a ‘Penalty’ from the car hire company.
The cost of this service will be confirmed after you have made the booking and we have confirmed with the car company that this would be allowed.
Outside Office HoursIf you require the car to be available outside of normal office hours, whether for the pick-up or the drop-off, the car hire company will arrange for a member of staff to be available. Prior notification is required for this service and it will incur a fee to cover additional man hours.
The cost of this service is THB 500.00.
Cross-Border and Boundary rules

Please note that cross-border travel is not allowed with this car hire company.

Any additional services will be subject to any applicable sales taxes and location fees.
Extra Equipment (Payable at Counter)
Pay local extras equipment

Additional extras should be requested at the time of booking, and paid for (directly to the car hire company) at the time of pick-up. Please note that we cannot guarantee their availability.
To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the we may not let you pick the car up.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time.
Car Hire Company Important Information Accident or Breakdown – In the event of a breakdown, accident or mechanical difficulties, you must call us immediately. We must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Roadside Assistance – We will provide some kind of emergency roadside assistance service.
Lost Keys – If you lose your key(s), you will be charged the cost of replacement.

Please be aware that all cars have a non-smoking policy.
Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
Flight Details – If you are arriving by plane, you must inform us of your arrival flight number at least 48 hours before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section.
At pick-up, the customer may choose to take a different car, rather than the one reserved for them.
If they do, they may be charged an additional premium, even if the new car is smaller than their original choice.
If you are involved in an accident; and the car “Rolls Over” onto the roof; you may be asked to pay an additional fee on top of the excess amount.

 

4. Cancellation of Fully Prepaid Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:
  • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:
  • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental
  • if you do not call us from the counter, you’ll receive no refund.
  • Cancellation of Bookings
  • If you cancel 48 hours or more before your rental is due to start, you’ll receive a refund of the money you’ve paid, minus the deposit.
  • If you cancel less than 48 hours in advance, but before your rental is due to start, you’ll receive a refund of the money you’ve paid, minus either the deposit or the cost of a 3 days rental, whichever is greater.
  • If you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.

A ‘No-show’ is when you wish to cancel but don’t tell us before your rental is due to start, or
fail to pick the car up at the arranged time and date, or
fail to provide the documentation that’s required to pick the car up, or
fail to provide a credit card in the main driver’s name with enough available funds on it.
In all of these cases, you’ll receive no refund of the money you’ve paid.
The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Please call us if your pick-up time is less than 48 hours away and you wish to amend your booking.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.