I’ve had an accident/collision. What should I do?

I’ve had an accident/collision. What should I do?

  1. From the app’s emergency tab, contact Mercedes assistance immediately on 00 800 17 777 777.
    You must not under any circumstances attempt to troubleshoot or repair the car before returning it. If you don’t report an incident involving the car, you may be charged a penalty in addition to the cost of any repairs, as indicated in the charging schedule provided in our Terms & Conditions of Rental.
  2. Inform us by email at help@govirtuo.com and send the original copy by post at the following address: Virtuo Technologies, 20 rue de la Folie Mericourt, 75011 Paris.
  3. If the car needs to be towed by the recovery service, transfer the key to the badge and hand it to the mechanic.

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